QA Tracker · Meridian Analytics
Privacy notice
Effective September 28, 2026
Meridian Analytics reads an authorized Meridian Internet sales report when you request a scan. It calculates Internet sales, installation and usage metrics and builds follow-up lists. Mobile and Advantage Internet sales are excluded from those Internet metrics. Linking a QA Tracker account and transferring a scan are optional.
Information handled
A scan may read names, addresses, phone numbers, email addresses, account and work-order identifiers, agent names, product descriptions, sales and installation dates, statuses, usage indicators, notes and other report text visible on the supported page. Some report fields may contain transaction or payment-related information. The extension stores scan results and preferences in your Chrome profile. When you link QA Tracker, it stores a session credential in that profile and sends the information needed to validate the connection.
How information is used and shared
Information is used to display analytics and follow-ups in the extension. If an authorized Manager or QC Manager chooses Transport, the extension sends the scanned report over HTTPS to QA Tracker for that account's office. QA Tracker hosts and processes transferred data using its web hosting and database service providers, including Netlify and its configured database provider. Office users see data according to their assigned permissions. The extension does not sell report data or use it for advertising or credit decisions.
If a user separately configures and initiates customer reminders, the necessary recipient details and message content are provided to the configured messaging service (such as Twilio) or to the optional macOS Messages helper. The helper and reminder sending are not required for scanning. The source Meridian report remains governed by the office's access to that system.
Storage and choices
You can clear the extension's local scan data, sign out, or uninstall it to remove its Chrome-profile data. Imported QA Tracker records remain in the office workspace after local data is cleared. Authorized office managers control access to those records. For access, correction, export or deletion requests concerning server-held information, contact support; requests may require office authorization and may be subject to operational backup and record-preservation needs. Do not email passwords, session tokens or customer lists.
Security and changes
The extension uses HTTPS for QA Tracker account linking and transfers. Access to transferred office data is checked by QA Tracker. No system can guarantee absolute security. We may update this notice when the extension or its connected services change; the effective date above will change with it.